How CEM software helps you deliver intelligent customer service
Online customer reviews have far-reaching consequences. According to a study by BrightLocal, 88% of customers read online reviews before buying a product. And customers are as likely to listen to negative feedback from a stranger online as they are from a close friend. That's why a negative interaction with your customer service team can have such a negative impact on your conversions.
La noticia entre bastidores
Customer Experience Management software (CEM) might be your customer experience savior. CEM provides you with the powerhouse collaboration and analytics capabilities of a cloud-based solution to make your customer service responsive, personalized, and integrated into your overall brand goals. CEM solutions like Zendesk's support software provide a much-needed, big picture overview of customer interactions.
Disfruta las ventajas
- Easy ways to capture the voice of your customer across all channels with short transaction surveys
- Analysis and reporting on customer feedback at micro and macro levels of your company
- Performance management suggestions to help your agents make the most of customer feedback
- Opportunities on the platform to interact with customers and to flag negative comments so you can follow-up
Llegó la hora de la solución
If you want agile interactions with customers and deep, up-to-the-minute insight into your customer service performance, consider a CEM designed to put your customer first.La experiencia es el centro de todo.
Y aún hay más. Lee a continuación.
There’s a lot more where this came from. Keep exploring the world of customer service and CEM software.