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Live Chat Analytics

Live chat with impact

Zendesk live analytics gives teams a view into chat and agent activity to make chat support better.

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Get more efficient with live chat analytics

Track agent metrics over time to see the impact of wait times and missed chats. Use the metrics to anticipate customer needs, increase satisfaction, and improve your team's efficiency. Learn more. Live chat analytics

Monitor in real time

Manage your support by monitoring metrics in real time. View actionable data on chat volume, visitor experience, and agent performance.

Go down in history

Keep track of all past chat conversations and browse by date, department, agent, visitor or even a specific tag. Learn more.

Track sales conversions over chat

Conversion tracking lets you measure the positive impact of chat on your bottom-line — whether it’s making a purchase or signing up for your product. Use this data to optimize your website conversion funnel and reward high performing agents. Learn more.

Build custom reports

Create custom reports and dashboards using live chat metrics that are relevant to you and get better visibility into performance across all your support channels. Learn more.