Going Beyond Support with Customer Engagement
As your customer base grows, there comes a time when you need to engage your customers in a way where the focus is less on support transactions and more focused on long-term conversations and relationships. In this live, 30-minute webinar, you'll learn how to:
- Set up an automated customer feedback loop through satisfaction rating surveys
- Draw insights from analytics build into your Zendesk, and use it as a benchmark to measure the health of your customer service
- Learn how to proactively engage your customers outside of a support ticket
This webinar is a must-see for anyone getting started with Zendesk!