Novedades de Zendesk
December 
5th
, 
2023

12pm

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Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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12pm

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EVENTO Virtual

Novedades de Zendesk

Disponible bajo demanda

Tuesday
, 
December 
5
 at 
10:00 AM PDT / 1:00 PM EDT

¿Eres de esas personas que siempre está buscando las últimas novedades de Zendesk? Entonces, prepárate para algo especial. El 5 de diciembre, tenemos una cita para desvelar todas las novedades que hemos preparado para ti: actualizaciones de productos, lanzamientos inéditos y las mejores prácticas que abarcan toda la plataforma Zendesk.


¡Y eso no es todo! También vamos a embarcarnos en un viaje interesante al corazón de la Inteligencia Artificial y su papel cada vez más influyente en el universo de CX. Así que, reserva la fecha y únete a nosotros en este emocionante viaje de descubrimientos e innovaciones.

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Qué esperar


  • Experiencias de conversación basadas en IA
  • Operaciones inteligentes a escala
  • Plataforma abierta y flexible
  • Confianza y seguridad
  • Experiencia del empleado
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Virtual

Speakers

Alex Nozoe  

Senior Solutions Consultant

Zendesk

Henrique Dias 

Platform Architect

Zendesk

Rocío Hernández 

Senior Solutions Consultant

Zendesk

Agenda


Keynote

Hear how we’re unlocking intelligent CX for your business with AI. Our Director of Product Marketing, Polomi Batra will lead us in better understanding AI in the evolving market of customer service.

TRACK 1

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.


What’s New with Conversational Experiences
Have more personalized conversations, wherever your customers or teams are.

What’s New with Agent Experience
Scale your service teams and automate manual tasks with AI.

What’s New with Platform
Customize Zendesk to work around your business.

What’s New with Trust & Security
Protect your business and build customer trust.


Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

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Community Day

This year’s Community Day is happening right after What’s New, and we’d love to see you there. No need to do anything—we’ll direct you there after the What’s New live event. Here’s what to expect:

Virtual

Agenda


Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.


Track one: Product innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

Track two: Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service


Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

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Meet our speakers

Polomi Batra

Director of Product MarketinG

Zendesk

Ridhima Nagalia

Product Marketing Manager

Zendesk

Peter Gillon

Senior Product Marketing Manager

Zendesk

Colton Wright

Product Marketing Manager

Zendesk

Sponsors

We’ve got you covered

See you on November 9, or whenever you choose to watch back on-demand.

Register now
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Virtual

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