Zendesk Tips

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Community tip: Reporting on KCS actions within tickets Article

Community tip: Reporting on KCS actions within tickets

If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer) Article

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…

Fine Tuning: Implementing chat as a channel Article

Fine Tuning: Implementing chat as a channel

Join us in the Zendesk forums today for the next installment of our Fine Tuning series…

Tip of the Week: Tracking ticket origination from Help Center Article

Tip of the Week: Tracking ticket origination from Help Center

Have you ever looked at your reporting dashboard and wished you could see the exact tickets…

Community Tip: Managing complex SLA needs with Zendesk Article

Community Tip: Managing complex SLA needs with Zendesk

Recently, we’ve had the amazing opportunity to play around with enhanced service level (SLA) functionality in…

Zendesk on Zendesk: The lifecycle of a problem ticket Article

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Fine Tuning: Insights Article

Fine Tuning: Insights

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

Community tip: Funneling customer orders through Zendesk Article

Community tip: Funneling customer orders through Zendesk

My company recently got rid of our CRM for various reasons and, while we were not…

Revitalize your customer service with rotating roles Article

Revitalize your customer service with rotating roles

In the world of customer service, keeping things fresh and exciting for your agents is no…

Community tip: Best practices for using views Article

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Community tip: How to review tickets and set QA standards as you scale Article

Community tip: How to review tickets and set QA standards as you scale

It's easy to recognize that each company and their approach to support, tickets, and their customers…

All for one, and one for all: Help agents work more productively, together Article

All for one, and one for all: Help agents work more productively, together

Sometimes it really does take a village. When it comes to tackling customer support challenges, this…

3 most popular community tips Article

3 most popular community tips

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked…

Tip of the week: Autofill the Web Widget contact form Article

Tip of the week: Autofill the Web Widget contact form

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…

Fine Tuning: Agent productivity Article

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

Streamlining your workload: efficiency tips for small businesses Article

Streamlining your workload: efficiency tips for small businesses

It's not uncommon for businesses to outsource the management of their IT infrastructure to managed service…

Community tip: refactoring reporting with conditional fields Article

Community tip: refactoring reporting with conditional fields

Our implementation of reporting on why people are writing in to support was pretty simple at…

Tip of the week: build on customers lists to deliver better customer service Article

Tip of the week: build on customers lists to deliver better customer service

For new customers, user management is a big topic in our training sessions. They often ask,…

5 ways to add meaning to your customer data Article

5 ways to add meaning to your customer data

You have a lot of customer data in your Zendesk...so now what? Unless you know how…

Community tip: using invisible ink in support emails Article

Community tip: using invisible ink in support emails

The latest community tip shows you how to create hidden text using a mix of custom…