Help Center

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Ideas from CloudFlare: Help Center customization Article

Ideas from CloudFlare: Help Center customization

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives…

Tip of the week: custom mobile CSS for Help Center Article

Tip of the week: custom mobile CSS for Help Center

We recently launched a new version of the customer portal in Zendesk named Help Center. One…

Article

The next big thing in customer self-service: Help Center

Zendesk has always believed in the power of customer self-service. Today, we’re happy to introduce our…

Infographic: self-service for mobile consumers Article

Infographic: self-service for mobile consumers

Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…

Article

Build a Virtual Call Center With Our New Call Distributor Widget

Our customers can now harness the power of brick-and-mortar call centers without having to hire loads…

Article

Self-Service Support: Are You Doing It Wrong?

Customer self-service certainly has its advantages: customers can find answers they need regardless of call center…

Article

Three Models for Customer Engagement

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…