Customer service leadership

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Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha Article

Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha

Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for…

Not-so-lonely planet: How to follow the sun and provide global support Article

Not-so-lonely planet: How to follow the sun and provide global support

Are you looking for ways to support customers globally? We created an ebook just for you

Leading the Starbucks Way: Q&A with Joseph Michelli Article

Leading the Starbucks Way: Q&A with Joseph Michelli

Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his…

Customer service on the rise in 2013 Article

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

Five customer service trends on the rise Article

Five customer service trends on the rise

See which customer service trends have gained momentum

Announcing the Zen Masters of Customer Service Webinar Series Article

Announcing the Zen Masters of Customer Service Webinar Series

A big part of our mission here at Zendesk is to help our customers provide the…

Six Criteria for Selecting Help Desk Software Article

Six Criteria for Selecting Help Desk Software

As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…

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Spending Smart on Customer Service

Companies know where their bread is buttered, and one of the last things they have wanted…

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Looking Inside Zappos’ Corporate Culture Club

Launched in 2008, Zappos Insights is where companies go to learn how they can be as…

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10 Questions for HubSpot CEO Brian Halligan

Brian Halligan is the CEO and founder of HubSpot.com, a company that helps other companies develop…

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Saying Customer Engagement in Spanish

In a recent Zendesk Tip of the Week, we talked about the importance of speaking your…

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How About Those Service Requests?

Ticket types in Zendesk are limited to incidents, problems and questions. Incidents and problems are well…