Customer service leadership
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Article Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for…
Article Not-so-lonely planet: How to follow the sun and provide global support
Are you looking for ways to support customers globally? We created an ebook just for you
Article Leading the Starbucks Way: Q&A with Joseph Michelli
Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his…
Article Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
Article Five customer service trends on the rise
See which customer service trends have gained momentum
Article Announcing the Zen Masters of Customer Service Webinar Series
A big part of our mission here at Zendesk is to help our customers provide the…
Article Six Criteria for Selecting Help Desk Software
As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…
Spending Smart on Customer Service
Companies know where their bread is buttered, and one of the last things they have wanted…
Looking Inside Zappos’ Corporate Culture Club
Launched in 2008, Zappos Insights is where companies go to learn how they can be as…
10 Questions for HubSpot CEO Brian Halligan
Brian Halligan is the CEO and founder of HubSpot.com, a company that helps other companies develop…
Saying Customer Engagement in Spanish
In a recent Zendesk Tip of the Week, we talked about the importance of speaking your…
How About Those Service Requests?
Ticket types in Zendesk are limited to incidents, problems and questions. Incidents and problems are well…