Customer expectations

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Morning Mobile Phone Usage

To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…

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Turning Rants into Raves: How to Capture the Customer’s Heart

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

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How to recover from a customer service fiasco

The real-time web has given customers amazing power to vent their issues in a very public…

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Your Customers Want Support Via Smartphone

Why are customers turning to social media? Infographic

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…