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One face of the brand customer support

Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…

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Scaling Customer Service: 5 Secrets from Airbnb

A solid relationship with your customers is a lot like a romantic relationship. There are many…

Giving Our Support to charity: water Article

Giving Our Support to charity: water

We’re supporting another wonderful initiative called charity: water, a non-profit organization that brings clean and safe…

e-Commerce and customer service Article

e-Commerce and customer service

Magento powers some of the best e-commerce sites on the Web. A good number of Zendesk…

Control your self-service customer experience Article

Control your self-service customer experience

Self-service can be an excellent option for your company and your consumers, but it’s important to…

10 interview questions for hiring great customer service reps Article

10 interview questions for hiring great customer service reps

Providing memorable customer support sets you apart from your competition. But to make that happen, you…

Zen Master Webinar Series: Q&A with Author Carmine Gallo Article

Zen Master Webinar Series: Q&A with Author Carmine Gallo

In the next addition of our series of Zen Master webinars, we’ll hear from author and…

5,000 Fabulous Customers in Europe and a New Office in London! Article

5,000 Fabulous Customers in Europe and a New Office in London!

Today, we have reached an incredible milestone: 5,000 customers in Europe. This is huge, especially when…

The Secret Formula for Customer Satisfaction Article

The Secret Formula for Customer Satisfaction

Satisfied customers spend more and stick around longer than dissatisfied ones, but let’s face it: products…

Tip of the Week: Tracking Requester Language by Email Article

Tip of the Week: Tracking Requester Language by Email

Now that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s…

Santa Claus—Your Child’s First Customer Service Memory Article

Santa Claus—Your Child’s First Customer Service Memory

Santa Claus is many things – bringer of presents, harbinger of Christmas, jolly fat man –…

Announcing the Zen Masters of Customer Service Webinar Series Article

Announcing the Zen Masters of Customer Service Webinar Series

A big part of our mission here at Zendesk is to help our customers provide the…

Six Criteria for Selecting Help Desk Software Article

Six Criteria for Selecting Help Desk Software

As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…

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How 123 EDI Dropped Resolution Times and Bolstered Self-Service Support With Zendesk

123 EDI is a leading provider of Electronic Data Interchange (EDI), which is based on global…

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Share Support Tickets Across Multiple Zendesk Accounts With Our Ticket Sharing Feature

Companies don’’t work in a vacuum. They rely on partnerships, vendors, suppliers – a whole network…

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There’s Nothing Smug About SmugMug’s Support Team, Which Handles 1,000 Requests Per Day

Pictured above: Members of SmugMug’s amazing Support Super Heroes contingent. Zendesk gave us instant gratification. With…

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Increase efficiency, drive down cost, and improve customer satisfaction all at the same time

How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…

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How FanMail Marketing Got Its Users to Embrace Zendesk

FanMail Marketing is a full-service digital and print marketing consultancy that specializes in music, sports, and…

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Meet Getaroom.com, Our 10,000th Customer

Getaroom.com offers special deals on hotels and other types of lodging, in major cities in the…

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Ways to Keep Your Long-Time Customers Engaged and Feeling Special

We all know how important and profitable it is to have a good customer retention rate.…