Fine Tuning: Insights

Published April 27, 2015
Last modified April 27, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on Getting to Know Insights.

Throughout the day, I’ll post suggestions about getting to know Zendesk Insights. But this is a two-way street: I welcome your tips and ideas on best practices and Insights recipes.

[Update: While the live discussion is over, you can still learn from the posted tips and comments about Zendesk Insights that were shared that day.]

The discussion is already underway; we kicked it off with how to determine whether you’re delivering great support for every customer segment. In today’s three part series, with new content posted at 8am, 11am, and 2pm (Pacific time), we’ll look at how we can use data and reporting to help accomplish the below support issues and more:

  1. Give great support to every segment of customer
  2. Uncover the issues that are driving your support costs
  3. Identify and prevent potential problems before they occur with proactive messaging

Head over to the forums for more details and tips, and to join the conversation

This discussion continues our Fine Tuning series, a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Success team, each day-long discussion includes Zendesk-posted content, as well as tips and ideas from our customer community.